Terms of Service

Working version · last updated June 20, 2026

A working version. This is the current draft of our Terms of Service, published openly while our attorney reviews it. It is not yet the final, binding agreement, and we may revise it before launch. Questions or concerns are welcome at [email protected].

These Terms of Service ("Terms") are an agreement between you and VetsApp, currently operated by its founder pending company formation ("VetsApp," "we," "us"). They govern your use of the VetsApp website, applications, and services (the "Service").

1. Acceptance and eligibility

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy and Medical & AI Disclaimer, which are part of these Terms.

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for use in the United States.

2. What VetsApp is — and what it is not

VetsApp helps you organize your pet’s health records, understand your pet’s health, and decide how urgently your pet may need veterinary care. The Service provides educational information and triage support. It does not practice veterinary medicine.

VetsApp is not your veterinarian. Specifically:

The Service does not diagnose, treat, or prescribe. It does not establish a prognosis or render a definitive medical conclusion about your pet.
No veterinarian-client-patient relationship (VCPR) is created between you (or your pet) and VetsApp through your use of the Service. A VCPR can only be established with a licensed veterinarian who has examined your pet as required by your state’s law.
Information provided by the Service is not a substitute for professional veterinary advice, diagnosis, or treatment from a licensed veterinarian who has examined your pet. Never disregard, or delay seeking, professional veterinary advice because of something you read on the Service.
Decisions about your pet’s care are made by you and your veterinarian.

IF YOU BELIEVE YOUR PET MAY BE EXPERIENCING A MEDICAL EMERGENCY, STOP USING THE SERVICE AND GO TO THE NEAREST OPEN VETERINARY CLINIC OR EMERGENCY ANIMAL HOSPITAL IMMEDIATELY. THE SERVICE IS NOT FOR EMERGENCIES.

3. AI-generated content

The Service uses artificial intelligence to generate assessments, summaries, triage guidance, and to read documents you upload. You acknowledge and agree that:

Output generated by AI may be incomplete, inaccurate, or wrong, even when it appears confident, specific, or well-reasoned.
The Service expresses confidence calibrated to the information available to it; output based on limited information is inherently less reliable, and the Service may tell you so.
AI-generated readings of uploaded documents (for example, extracting values from a lab report or medication names from a discharge note) may contain transcription or interpretation errors. The Service shows you the source and origin of parsed information so you can verify it. You should review parsed information for accuracy.
AI-generated content is educational information, not veterinary medical advice (Section 2), and we do not warrant its accuracy (Section 11).
Where the Service flags a potential discrepancy in a record (for example, a recorded value that differs from a published reference range), the flag is information for you to raise with your veterinarian — it is not a judgment about any person or practice, and should not be treated as one.

4. Your account

You agree to provide accurate information when creating an account, to keep your login credentials secure, and to notify us promptly of any unauthorized use. You are responsible for activity under your account. One account per person. You may close your account at any time.

5. Your pet’s record: access and content

VetsApp maintains a longitudinal health record for your pet. The custody model is:

You control access. You decide who can see your pet’s record, what they can see, and for how long, through access grants you create and can revoke.
You do not control contributed clinical content. Clinical information contributed by a veterinarian (or other professional source) cannot be altered or deleted by you. You may annotate or dispute any entry — your annotation becomes part of the record — but you may not suppress contributed clinical data. This protects the integrity of the record that you, your veterinarians, and emergency providers rely on.
Every entry carries its origin. The record shows who contributed each piece of information, in what role, from what source, and when.

6. Content you upload

6.1 What you give us permission to do

When you upload content (records, documents, photos, or information you enter), you grant VetsApp a non-exclusive, royalty-free, worldwide license to host, store, reproduce, process, analyze, create derivative works from (including AI-structured data extracted from your documents), adapt, reformat, and display that content, and to transmit or disclose it to third parties solely at your direction and in accordance with the access grants you set — in each case solely to provide the Service to you.

This license does not permit VetsApp to sell your content, distribute it publicly, sublicense it to third parties of our own choosing, or use it for any purpose other than operating the Service for you. Any optional data program (for example, de-identified research contribution) would require your separate, explicit, opt-in consent and is not granted by these Terms.

6.2 What you promise about uploaded content

You represent that you have the right to upload, store, and use each item you submit, and to direct its use through the Service. You will not upload content you are not entitled to submit.

You understand that veterinary medical records are generally the property of the veterinary practice that created them, and that what you hold and upload is a lawful copy. You represent that your right to that copy permits you to provide it to the Service for the purposes described in Section 6.1.

6.3 Records originate with practices

Records in VetsApp originate from veterinary practices and are authored by them. VetsApp stores and renders your copies; it does not alter the originating practice’s own records, and the originating practice remains the source of record. Questions about the accuracy or completeness of an original record should be raised with the practice that authored it.

7. Acceptable use

You agree not to: use the Service for any unlawful purpose; attempt to access another person’s account or records without authorization; probe, scan, or test the vulnerability of the Service; interfere with its operation; scrape or harvest data; upload malicious code; misrepresent your identity or your authority over a pet’s record; or use the Service to provide veterinary care to animals that are not your own in a manner that violates your state’s veterinary practice act.

8. Copyright complaints

If you believe content on the Service infringes your copyright, send a notice to [email protected] including the information required by 17 U.S.C. § 512(c)(3). We will respond to valid notices, including removing identified content where appropriate, and we maintain a policy of terminating repeat infringers in appropriate circumstances.

9. Fees

The Service is currently free. If we introduce paid features, we will disclose pricing before you incur any charge, and these Terms will be updated with payment, renewal, and cancellation terms. We will never charge for triage guidance itself — paid features will be conveniences like export, sharing, or premium record tools.

10. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, create risk or legal exposure for us or other users, or if we discontinue the Service. Where reasonable, we will give you notice and an opportunity to export your pet’s records. Sections that by their nature should survive termination (including 6, and 11–15) survive.

11. Disclaimers of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WITHOUT LIMITING THE FOREGOING, VETSAPP DOES NOT WARRANT THAT ANY INFORMATION, ASSESSMENT, TRIAGE GUIDANCE, SUMMARY, OR PARSED RECORD CONTENT IS ACCURATE, COMPLETE, RELIABLE, OR CURRENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) VETSAPP WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL; AND (B) VETSAPP’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE AND (ii) ONE HUNDRED U.S. DOLLARS ($100).

DECISIONS ABOUT YOUR PET’S CARE — INCLUDING WHETHER, WHEN, AND WHERE TO SEEK VETERINARY TREATMENT — ARE YOURS AND YOUR VETERINARIAN’S. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETSAPP IS NOT LIABLE FOR OUTCOMES OF CARE DECISIONS, INCLUDING DECISIONS INFORMED BY THE SERVICE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. THE LIMITATIONS IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BARGAIN BETWEEN YOU AND VETSAPP.

13. Indemnification

You will indemnify and hold harmless VetsApp from claims, damages, and expenses (including reasonable attorneys' fees) arising from your content, your use of the Service in violation of these Terms, or your violation of law or third-party rights.

14. Dispute resolution — arbitration and class-action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court. You may opt out (Section 14.5).

14.1 Informal resolution first

Before filing a claim, you agree to contact us at [email protected] describing the dispute. We will try in good faith to resolve it within 60 days. Most concerns are resolved this way.

14.2 Binding arbitration

If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be seated in New York, New York, but may be conducted by video, phone, or written submissions for your convenience. Judgment on the award may be entered in any court of competent jurisdiction.

14.3 Exceptions

Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized access to the Service.

14.4 Class-action waiver

ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and the waiver remains in effect for all other claims.

14.5 Your right to opt out

You may opt out of this arbitration agreement and class-action waiver by emailing [email protected] within 30 days of first accepting these Terms, stating your name, account email, and that you opt out of arbitration. Opting out does not affect any other part of these Terms, and you can keep using the Service.

15. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Subject to Section 14, any judicial proceeding will be brought in the state or federal courts located in New York County, New York, and the parties consent to their jurisdiction.

16. Changes to these Terms

We may update these Terms. If a change is material, we will notify you (for example, by email or in-product notice) at least 30 days before it takes effect. Your continued use after the effective date constitutes acceptance. Material changes to the dispute-resolution section will not apply to disputes that arose before the change.

17. General

These Terms (with the Privacy Policy and Medical & AI Disclaimer) are the entire agreement between you and VetsApp about the Service. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets with notice to you.

18. Contact

[email protected]. A mailing address will be provided once our company is formed.