Medical & AI Disclaimer

Working version · last updated June 20, 2026

What VetsApp is

VetsApp helps you understand your pet’s health, organize their medical records, and decide how urgently they may need veterinary care. It provides educational information and triage support — help understanding what you’re seeing and what to do next.

What VetsApp is not

VetsApp is not a veterinary practice, and it is not your veterinarian.

• It does not diagnose your pet’s condition.
• It does not prescribe or recommend specific treatments or medication doses for your pet.
• It does not establish a veterinarian-client-patient relationship (VCPR). A VCPR — the legal relationship that allows a veterinarian to diagnose and treat your pet — can only be formed with a licensed veterinarian, in most states through an in-person examination.
• It is not a substitute for examination, diagnosis, and treatment by a licensed veterinarian. Never disregard, or delay seeking, professional veterinary advice because of something VetsApp told you.

When VetsApp discusses possible explanations for your pet’s signs, it is educating you about what veterinarians consider in situations like yours — so you can have a better conversation with your vet — not diagnosing your pet.

Emergencies

If anything in a consultation suggests an emergency, VetsApp will tell you to seek care immediately. That instruction always outranks anything else on the screen.

How the AI works — and where it can be wrong

VetsApp’s assessments are generated by artificial intelligence reasoning over the information you provide, your pet’s records, and a veterinary knowledge base reviewed by licensed veterinarians. You should know its honest limits:

• It can be wrong. AI-generated output may be incomplete, inaccurate, or mistaken — even when it sounds confident and specific. Treat it as a well-prepared starting point for a conversation with your veterinarian, not a conclusion.
• Its confidence depends on what it knows. An assessment based on a thorough history and complete records is more reliable than one based on a brief description. VetsApp tells you how confident it is and what information is missing — take that calibration seriously.
• It reads your documents, and can misread them. When VetsApp extracts information from an uploaded record (a lab value, a medication name, a date), errors are possible — a blurry photo or unusual format raises the chance. Parsed information is marked with its origin so you can check it against the original. If something looks wrong, it may be.
• It doesn’t examine your pet. It cannot see, hear, or touch your pet. Physical examination findings can change everything — which is one more reason its output is a starting point for your vet, not an endpoint.

When VetsApp flags something in a record

Occasionally VetsApp may flag that something in a record differs from a published veterinary reference — for example, a recorded dose outside the published range for your pet’s species and weight. A flag means exactly this: a published standard and your record differ, and the difference is worth raising. It is not a judgment about any veterinarian or practice. People and systems make transcription errors; records can be incomplete; there are valid clinical reasons to depart from a published range. The right first step is almost always to ask the veterinarian who wrote it — they have context VetsApp doesn’t.

Your veterinarian comes first

VetsApp exists to make the care between you and your veterinarian better — better questions, better records, better timing. The final word on your pet’s diagnosis and treatment always belongs to a licensed veterinarian who has examined them. There is a wide range of reasonable care for almost every condition; VetsApp will lay out options honestly, and the decision is yours, made with your vet.